We never forget that our customers come to us by choice. We listen, respond to their needs and aim to exceed their expectations.
- Evaluation of customer’s needs
- Standard and customized solutions
- Quality control from design to installation
- Skilled local experts and specialized flying squad
- For each job (at the end), evaluation of customer’s satisfaction
As an example of our commitment towards operational excellence, at the end of each job, a “job evaluation form” is signed by the client. The ranking given on three different axes are monthly compiled and examined in top management steering committees.
- Operations process success
- Personnel safety attitude and compliance with the standards
- Client job Success vision
In case of customer claim, an incident is created in our extranet dedicated module and processed through an Identify / analyze / act / validate workflow. Any customer claim is also registered in our extranet CRM module.
On Shore and Offshore Interventions
Onshore and offshore equipment allows to operate in any place in the world.
Dedicated Softwares (Job Planners)
Dedicated Softwares (Job Planners) All our jobs are simulated and prepared in our ‘job planners’…
Detailed Manuals and Procedures
Below is an abstract of an operation procedure manual. More than 80 procedures system and…