For the last two years, the job success ratio is 97%
As an example of our commitment towards operational excellence, at the end of each job, a “job evaluation form” is signed by the client. The ranking given on three different axes are compiled and presented / examined in monthly top management steering committees.
- Operations process success
- Personnel safety attitude and compliance with the standards
- Client job Success vision
In case of customer claim, an incident is created in our extranet dedicated module and processed through an Identify / analyze / act / validate workflow. Any customer claim is also registered in our extranet CRM module.
We never forget that our customers come to us by choice. We listen, respond to their needs and aim to exceed their expectations. Evaluation of customer’s needsStandard and customized solutionsQuality…
Dedicated Softwares (Job Planners)
Dedicated Softwares (Job Planners) All our jobs are simulated and prepared in our ‘job planners’ softwares. The job planners specific to SES Patch and SES Packers combine both the characteristics…