Customer Satisfaction Evaluation
As an example of our commitment towards operational excellence, at the end of each job, a “job evaluation form” is signed by the client. The ranking given on three different axes are compiled and presented / examined in monthly top management steering committees.
- Operations process success
- Personnel safety attitude and compliance with the standards
- Client job Success vision
In case of customer claim, an incident is created in our extranet dedicated module and processed through an Identify / analyze / act / validate workflow. Any customer claim is also registered in our extranet CRM module.
For the last two years, the job success ratio is 97%