We never forget that our customers come to us by choice. We listen, respond to their needs and aim to exceed their expectations.
- Evaluation of customer’s needs
- Standard and customized solutions
- Quality control from design to installation
- Skilled local experts and specialized flying squad
- For each job (at the end), evaluation of customer’s satisfaction
As an example of our commitment towards operational excellence, at the end of each job, a “job evaluation form” is signed by the client. The ranking given on three different axes are monthly compiled and examined in top management steering committees.
- Operations process success
- Personnel safety attitude and compliance with the standards
- Client job Success vision
In case of customer claim, an incident is created in our extranet dedicated module and processed through an Identify / analyze / act / validate workflow. Any customer claim is also registered in our extranet CRM module.