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Customer Satisfaction Evaluation

As an example of our commitment towards operational excellence, at the end of each job, a “job evaluation form” is signed by the client. The ranking given on three different axes are compiled and presented / examined in monthly top management steering committees.

  • Operations process success
  • Personnel safety attitude and compliance with the standards
  • Client job Success vision

In case of customer claim, an incident is created in our extranet dedicated module and processed through an Identify / analyze / act / validate workflow. Any customer claim is also registered in our extranet CRM module.

  • Customer satisfaction 3
  • Customer satisfaction 1
  • Customer satisfaction 2

For the last two years, the job success ratio is 97%